Maintenance Agreement
For over 10 years, the Company has provided maintenance services of network and technology systems to public and private customers. Normally, the Company is entrusted by the customer for system maintenance as an employment contract under the term of reference in the agreed period. The nature of maintenance work includes corrective maintenance (CM) and preventive maintenance (PM). The details are as follows:
Corrective Maintenance (CM) 01
Corrective maintenance work is service work after defects or equipment damage has been found, Problems will be analyzed and determined the cause, and resolved from time to time. CM covers the provision of spare parts for rotating in maintenance work. The service procedure is summarized as follows:
Client/Employer Notification :
The Company provides a 24/7 call center team to receive customer/ employer notification of problems. The service team is made up of technicians who are responsible for basic troubleshooting, including scheduling an appointment for further repair.
Performing repair services :
After the inspection, if repairs are required, the Company will send a repair quotation (in case it is not included in the contract) for customer’s approval before performing repair work. After completing the repair, the Company will send a work delivery document to the customer for billing.
Preventive Maintenance (PM) 02
Preventive maintenance is a system checking service according to the testing cycle to prevent or reduce the risk of damage. The Company will prepare a system maintenance plan by setting the maintenance period according to the number and duration agreed with the customer. The service process is summarized as follows:
Planning for maintenance services :
The company will survey the system to plan the inspection and maintenance and make the item list for inspection with the customer.
System inspection and maintenance :
When coming to the maintenance cycle, the Company will inspect the system and equipment according to the list of inspections. If any defective parts are found, the repair will be carried out immediately. If the equipment or spare parts need to be replaced apart from specified in the contract, the Company will notify the cost to the customer for approval before the repair. After every inspection, the Company will prepare a summary report of inspection and repair and present it to the customer.